Very pleased with Logan Noe. Patient, engaging, knowledgeable, thorough salesperson. Didn't give up until he found what we were looking for, even though we weren't 100% sure ourselves when we began shopping. Low pressure. Highly recommended.

Dustin Schell was extremely helpful, professional and put my mind to ease with my repairs needed recently. He kept me informed during the entire process, happily and patiently answered my 500 questions and even followed up to make sure I was happy with the service. I always have a wonderful experience at quantrell for routine maintenance and was even happier with the service for unexpected repairs. Thank you!

This place has the WORST customer service that I have every dealt with. I had to have my car worked on because the axle seal was leaking and there was a recall on the back camera. They had to keep my car so they had to give me a rental car till mine was fixed. After I got my car back. The back camera works but the messed up the front camera in the process. Called to schedule to bring it back in only to get crap from a lady over the rental car she said we can fix your car but you are Not getting another rental car. I just wonder does she think I would rather drive an old rental car than the new Cadillac that I own. This is the 2nd bad experience with this place. I’m done with them and would not recommend anyone using this place.

Mike Allen my Service Advisor was great. This is the 2nd time that Mike was my advisor. Great job Mike 👍

I don’t think I’ve ever had such a wonderful experience purchasing a car. The customer service was impeccable, thank you Ray Langdon. The finance department (Bob & Monica) was incredibly helpful and we had a lot of fun. I highly recommend Quantrell if you’re looking for a Cadillac! Best service in town!

I sent you a text message. You are very good with your service department. Thanks

Place is a joke, took car in for engine repair, they broke my seat, took it back so they can repair the seat and they left a big streak of glue down the middle of my leather seat. I wouldn't let these morons remove a straw from the wrapper, they'll probably break the straw.

Service department is such a mess. Made an appointment at 11:20, it’s 1:05 and my car hasn’t moved. Service says I’m next in line. Every time I’ve been here it’s the same mess. I’ll find another dealership to do my business with. Used to be a quality dealership .

I recently purchased a Toyota 4Runner from Quantrell Cadillac. I found the vehicle on autotrader.com. My salesperson was Todd Spears and he was amazing. This was a first vehicle purchase for me and doing it online, from another state, was a bit intimidating. Todd was responsive, kind, understanding, and patient. I got a fair price for the vehicle and he even arranged to get it shipped to my home state. Anyone looking to buy a vehicle from this dealership should try to work with Todd if possible. You'll have a great experience.

Excellent service and wonderful staff, very helpful in every way possible. Kept us updated on everything

Looking for Me Agge, he sold me a beautiful car and I would like to thank him for all the time and hard work he did for me. Thanks Mrs Cole

I have been dealing with the mix matched paint job on my 2017 Escalade for over a year. At first Quantrell's body shop said that they could not guarantee their paint on the plastic bumpers wouldn't turn yellow again if they repainted they, and now after a year the body shop (Kendra Tipton, Manager) is saying that they wouldn't stand behind the paint warrantee because the bumpers have been previously repainted. This means that the vehicle Quantrell sold me was apparently not new as conveyed and that they sold me a SUV that has been previously repainted before it was sold to me as new. Do yourself a favor and find another dealer who will support their product and not lie to you

This dealership literally saved our Volvo experience. We had a horrible experience in Louisville and after 20 years of driving a Volvo, we were ready to switch cars because of it. Bob P. was kind, respectful, and listened exceptionally well to us and to what our needs/concerns were. His work rescued Volvo for us and we couldn’t be happier with our new car. We’ll be back for service and highly recommend this dealership.

Quantrell Collision:The serious problems with the car when released to us were satisfactorily resolved.the next business day. Advice: never release a repaired vehicle to the customer with error messages on the display. The employee follow up was extremely professional and caring.

I’m David Freibert, Jr. My father bought at least 3 Cadillacs from Quantrell and was a big fan. In the last 5 years, however, I have grown increasingly concerned that a long-time, proud local institution has lost its commitment to customer service and, now, integrity. Mom now drives the last Caddy Dad bought. A 2006 DTS/Deville. It’s been a pretty good car. Handsome, comfortable, full of memories and lots of bells and whistles for that age. But also with some of the inherent problems of that engine. Took it to Quantrell 2 days ago to look into a couple of noises and quirks. Gently driven and only about 100,000 miles after 12 years. The service department came back with a dire report that Mom needed $6,600 in immediate work to keep the car safe and running. Well more than the resale value of the vehicle. My brother, sister and I had an intense day’s conversation on how we could dispose of this dangerous wreck and get Mom into something safer/more reliable — when I called a boyhood friend who’s in the auto repair business. Not Caddys, but he knows everyone in town. Gave us a name of an honest guy — ironically, 1,000 yards from Quantrell — to get a second opinion. Second opinion was that in the sort term — she needed to spend....nothing. The chronic, slow oil leak issue we’d dealt with for years is just a part of the Norstar’s heritage. And the bearings in the wheels and several other things that ran it to 6k+ — just weren’t so. Sad and pissed here. Quantrell has been a part of my family’s life for several decades. I’ll never let Mom take the car Dad bought there - back there again.