Customer Testimonials

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DealerRater Jan 7, 2021

Looking for Me Agge, he sold me a beautiful car and I would like to thank him for all the time and hard work he did for me. Thanks Mrs Cole

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DealerRater Apr 26, 2019

This dealership literally saved our Volvo experience. We had a horrible experience in Louisville and after 20 years of driving a Volvo, we were ready to switch cars because of it. Bob P. was kind, respectful, and listened exceptionally well to us and to what our needs/concerns were. His work rescued Volvo for us and we couldn’t be happier with our new car. We’ll be back for service and highly recommend this dealership.

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DealerRater Mar 8, 2019

Quantrell Collision:The serious problems with the car when released to us were satisfactorily resolved.the next business day. Advice: never release a repaired vehicle to the customer with error messages on the display. The employee follow up was extremely professional and caring.

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DealerRater Mar 11, 2017

Great staff, first class treatment. Very accommodating. Convenient location. Friendly, prompt and clean! Fast service. Good communications. Best Cadillac dealer ever! Their people make the difference!

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DealerRater Aug 3, 2016

I dealt with this dealership for parts for my daughter's Saab and for the purchase of a new-used Saab Convertible which I am still driving (purchased in 2012). I cannot say enough GOOD THINGS about how I was treated, and how fair the price and third-party warranty that was honored worked out, and the paper title work, etc. They were more than fair with the trade in on my Volvo convertible. I drove all the way from Minnesota for the car deal, and one other time I/we dealt with another dealer out of Louisville, KY to buy another Saab ...

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DealerRater Apr 27, 2016

My husband and I had one of the best car-buying experiences we've ever had buying our SRX. Ken Dawkins assisted us and he was wonderful to work with. He is very knowledgeable and extremely courteous. Everyone we dealt with during our purchase was very thorough and pleasant. While we have not yet dealt with the service department, we are sure they will be as easy to work with. We will definitely recommend Quantrell Cadillac and Mr. Dawkins to others.

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DealerRater Aug 6, 2015

Our dealing with Quantrell and in particular Ken Dawkins was outstanding. Ken went above and beyond when it came to knowing what the customers needs were and meeting those needs with professionalism. We purchased a Cadillac SRX and felt no pressure to be in a hurry making the decision until we were sure that it was what we wanted. I would recommend Quantrell to anyone looking for a wonderful car buying experience. Ask for Ken.

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DealerRater Jul 23, 2015

excellent experience, low pressure, excellent vehicle knowledge from our sales guy, Ken, and all the staff was very professional and made the process streamlined. Process was very streamlined and to the point, not a lot of back and forth negotiating.

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DealerRater Jun 9, 2015

They are all great people and very friendly ken Dawkins was our salesman great guy very helpful explaining everything to us best place ever to buy a new car would recommend

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DealerRater Mar 11, 2015

Ken Dawkins was our sales consultant. Very professional not high pressure and knowledgable. He explained everything we asked about. Helped with onstar and paring phones. Helped us learn about all new functions.

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DealerRater Mar 11, 2015

We drove 400 miles to purchase our 2014 CTS. The sales person went out of his way to accomidate our schedule and a record snow fall. It was the right car at the right price. Great dealership, good, honest people. Quantrell will be on my list next time I'm in the market.

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DealerRater Mar 8, 2015

Recently purchased 2015 SRX from Quantrell. The staff was extremely helpful an knowledgeable. They did not have the model that we wanted but they quickly located one at another dealer and arranged for the transfer. Everything was handled quickly and the car was delivered as promised. We are extremely pleased with both the SRX And our experience at Quantrell. I would buy from them again and highly recommend them to others. Our sales consultant was Ken Dawkins. We had many questions and he took time to explain fully the answers. He was by far the most patient and thorough sale consultant ...

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DealerRater Aug 4, 2014

Very happy with services performed. Professionally treated in all respects. Would recommend to everyone and will return if needed. All service was performed in an outstanding manner.

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DealerRater Jul 31, 2014

Unbelievable. Absolutely perfect, understanding and willing to take the extra steps in my purchase of my new xts. Very helpful and an excellent all around experience

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DealerRater Jul 11, 2014

Everyone I dealt with were very friendly, efficient and eager to help. My entire experience was very quick and enjoyable. Ken Dawkins was wonderful and I would recommend him as a sales consultant to anyone.

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DealerRater Jun 2, 2014

We have purchased our 2nd Escalade from Quantrell Cadillac. Ken, our salesman, is wonderful!! We have enjoyed both buying experiences and will be a return customer!!

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DealerRater Apr 17, 2014

My car was treated with excellent care. The interior was clean when I received it. The staff was also very kind when they greeted me.

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DealerRater Mar 28, 2014

Your dealership has the very best salesman, Jim Sparks and an awesome service department. I have purchased a lot of vehicles over the years and by far the last 3 I have purchased from Quantrell, I have the best experience in purchasing and service, Keep up the awesome job!

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DealerRater Mar 6, 2014

I dropped my SRX off to get an oil change early yesterday morning and needed to get batteries replaced in my key remotes and have my rain sensor checked as my intermittent setting on my wipers aren't working. Earl Thompson checked my vehicle battery to make sure that wasn't the issue I was having with my remote batteries. Everyone was extremely kind and helpful which I truly appreciate.

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DealerRater Feb 18, 2014

I have dealt with Quantrell dealership for several yrs now and have not had a bad incident. The are nice, prompt and frankly AWESOME!!! I let everyone know that this is the dealership and service area that you will want to use. Once again I will certainly be back for service and if purchasing a new vehicle, this is my place to shop.

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DealerRater Oct 30, 2013

In June while I was getting my 2008 CTS serviced, Mr. Dawkins offered to order a 2014 car for me if I knew what I wanted. Since I did, he prepared the paperwork. The new 2014s arrived in October while I was vacationing out of the country. The car was held for me until I returned. When I went to purchase the car, the time it took to negotiate was longer than expected. As it turned out, I leased the new car rather than purchasing. Since I have never leased before, this will be a new experience. Insurance to cover that not ...

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DealerRater Oct 22, 2013

I went to Quantrell to buy my wife another Cadillac. Her first one was now 8 years old and she has been wanting the SRX Crossover. When I arrived I was greeted by Larry Dowdy. He was a delight to work with, he was not pushy which is what I like in a true salesman. While working with Larry on a car for my wife it occurred to me that I liked the SRX and asked Larry to look at my Nissan SUV I was driving and let me know what they could offer me as a trade in. They were ...

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DealerRater Sep 17, 2013

Ken Dawkins was our salesperson. He was very professional and not high pressure which are attributes we liked. He took time to explain different aspects of the car. Answered all our questions and took time to show us how certain things worked that we were not familiar with. Helped us set up Bluetooth and On Star and didn't try to rush us through it. Would use Ken again when we are in the market for another car.

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DealerRater Jul 27, 2013

We bought a new Cadillac SRX at this dealership, just yesterday, and it was probably the best car-buying experience we've ever had. And trust me, we have purchased many, MANY cars. These folks really know their products and they appear to be honest, straight shooters. We dealt with the receptionist(s), owner, and all levels in between, and they are ALL professional and everything you could expect or wish for. We are just passing through, and don't even live in Kentucky, but I won't be surprised if we roll back thru here in a couple of years ...

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DealerRater Jul 22, 2013

This was not the 1st time we dealt with Quantrell Cadillac, and we would not go anywhere else! They are the BEST!!!! You couldn't ask for any finer, and more professional people to deal with. You are treated with such respect, and like I said, we won't go anywhere else. They go above and beyond to help, and it is the same with their service dept. We just can't say enough about these people...We will continue to take our business there...

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DealerRater Jul 3, 2013

I found Ken Dawkins to be very professional and helpful (but not pushy) throughout the entire process of buying a car. My husband and I took some time to discuss our options and Ken gave us that time...he did not continually contact us for an answer. He spent a lot of time orienting us to all the features of the car and explained everything very well. Quantrell as a whole was very easy to deal with. I would recommend them to anyone considering the purchase of a Cadillac. Thanks Quantrell! We love the car.

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DealerRater Apr 28, 2013

we were very satisfied with our overall experience. The salesman went the extra mile to show my husband and me all of the differences in the particular miodels and gave us plenty of time to make up our own mind.HE WAS EXTREMELY KNOWLEDGEABLE and if he did not know an answer he found out for us.We had looked at this car about 3 weeks ago and had decided not to buy it but he called us a few days ago and had someting new for us to see so we went back in and we bought a more expensive ...

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DealerRater Apr 3, 2013

I had a great experience dealing with ken Dawkins . I did not feel pressure and he went above beyond on answering questions and giving us a walk through with car. I Highly recomend !

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DealerRater Mar 27, 2013

This is a great dealership - the sales team is very knowledgable. They quickly figure out what's important to you in a car and don't try to oversell you. The deals they offer are very fair and you won't feel taken advantage of or like they think you're stupid.

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DealerRater Mar 24, 2013

I went with my father to assist him in purchasing a new Cadillac. We worked with Ken Dawkins and found him to be very informative and friendly. He took the time to really educated my father about the cutting edge technology found on the car and was extremely patient with us during the entire process. I would highly recommend Ken to anyone.

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DealerRater Feb 3, 2013

Treated very nice and professionally. Ken was very knowledgable about Cadillac. Enjoyed the experience We were offered a test drive immediately and that was the one we bought and like.

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DealerRater Oct 25, 2012

Ken Dawson is a professional, He answered all our questions and worked with us as though we were the only ones buying a vehicle in Kentucky. I would recommend Ken for other people looking to buy a vehicle and we will be back to deal with this dealership for future vehicle purchase.

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DealerRater Jun 11, 2012

I have bought vehicles here for 10 years and will continue to do so. The service department does an excellent job working on Cadillac and Pontiac vehicles. Ken is a wonderful salesman is not pushy and is very easy to talk to and work with. He worked hard to try to make certain I was where I needed to be with price and financing. Earl is in the service department and has not failed to fix whatever we need repaired. I wasted $2000 dollars here in Morehead trying to get my G6 fixed, he fixed it and the cost was less than ...

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DealerRater Jun 5, 2012

The reason I gave such a great rating is because the service was great & most informative. I would recommended the saleman Ken Dawkins to anyone and the agency also.

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DealerRater Apr 21, 2012

This was my first experience with buying a brand new vehicle and it was amazing! This dealership couldn't do enough for me. They went above and beyond to make me feel comfortable and made my experience wonderful. I would highly recommend this dealership to anyone wanting a new or used vehicle.

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DealerRater Mar 7, 2012

Outstanding salesman, Bob Peck. Bob & sales manager Mark were able to locate the exact car I wanted & bring it to Lexington. This is my ninth Volvo and this is the best car dealership I have ever worked with. Their service department is also the reason I continue to shop here.

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DealerRater Dec 24, 2011

My husband and I bought a 2011 Saab 9-4X from Quantrell on the Dec. 17th, two days before Saab declared bankruptcy. We knew that Saab was going to be sold on that Saturday and Bob and Kevin assured us that GM had put money in escrow to cover the warranties on all Saabs. So, we felt comfortable buying the car. But, on Tuesday, it was announced that GM was only covering 2009 and previous models and a limited number of 2010 models. All the news was that 2011 Saab owners were out of luck on warranties. We immediately called Kevin to discuss what, ...

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DealerRater Mar 1, 2011

After searching the web for various vehicles, and after visiting various dealerships, we decided on purchasing a Cadillac. This was our first Cadillac purchase. Jim Cochran was our salesperson and he was very patient, nice and friendly. He went over and beyond to help us achieve our goal. We will be returning customers. Thanks so much for the experience.

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DealerRater Apr 3, 2009

I've always been pleased with the service at Quantrell Volvo but my visit this week was exceptional. I took in my S60 for service as the check engine light was on; I learned the catalytic converter needed to be replaced. The estimate I received was around $1800 and I made a plan to bring back the car when the part arrived. I dropped off the car and received a loaner (which I'd never done before and very much appreciated) and then around an hour later received a "good news/bad news" call. That never sounds good but ...

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DealerRater Aug 29, 2008

It has been by far the best dealership experience I have ever had, bar none !!! I have been a customer since 2004 and they always respond with respect and courtesy aand allows me to look forward rather than with dread to take my vehicle in for service.

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