Customer Testimonials
Very pleased with Logan Noe. Patient, engaging, knowledgeable, thorough salesperson. Didn't give up until he found what we were looking for, even though we weren't 100% sure ourselves when we began shopping. Low pressure. Highly recommended.
Dustin Schell was extremely helpful, professional and put my mind to ease with my repairs needed recently. He kept me informed during the entire process, happily and patiently answered my 500 questions and even followed up to make sure I was happy with the service. I always have a wonderful experience at quantrell for routine maintenance and was even happier with the service for unexpected repairs. Thank you!
This place has the WORST customer service that I have every dealt with. I had to have my car worked on because the axle seal was leaking and there was a recall on the back camera. They had to keep my car so they had to give me a rental car till mine was fixed. After I got my car back. The back camera works but the messed up the front camera in the process. Called to schedule to bring it back in only to get crap from a lady over the rental car she said we can fix your ... Read More DealerRater - Mar 31, 2023
Mike Allen my Service Advisor was great. This is the 2nd time that Mike was my advisor. Great job Mike 👍
I don’t think I’ve ever had such a wonderful experience purchasing a car. The customer service was impeccable, thank you Ray Langdon. The finance department (Bob & Monica) was incredibly helpful and we had a lot of fun. I highly recommend Quantrell if you’re looking for a Cadillac! Best service in town!
I sent you a text message. You are very good with your service department. Thanks
Place is a joke, took car in for engine repair, they broke my seat, took it back so they can repair the seat and they left a big streak of glue down the middle of my leather seat. I wouldn't let these morons remove a straw from the wrapper, they'll probably break the straw.
Service department is such a mess. Made an appointment at 11:20, it’s 1:05 and my car hasn’t moved. Service says I’m next in line. Every time I’ve been here it’s the same mess. I’ll find another dealership to do my business with. Used to be a quality dealership .
I recently purchased a Toyota 4Runner from Quantrell Cadillac. I found the vehicle on autotrader.com. My salesperson was Todd Spears and he was amazing. This was a first vehicle purchase for me and doing it online, from another state, was a bit intimidating. Todd was responsive, kind, understanding, and patient. I got a fair price for the vehicle and he even arranged to get it shipped to my home state. Anyone looking to buy a vehicle from this dealership should try to work with Todd if possible. You'll have a great experience.
Excellent service and wonderful staff, very helpful in every way possible. Kept us updated on everything
Looking for Me Agge, he sold me a beautiful car and I would like to thank him for all the time and hard work he did for me. Thanks Mrs Cole
I have been dealing with the mix matched paint job on my 2017 Escalade for over a year. At first Quantrell's body shop said that they could not guarantee their paint on the plastic bumpers wouldn't turn yellow again if they repainted they, and now after a year the body shop (Kendra Tipton, Manager) is saying that they wouldn't stand behind the paint warrantee because the bumpers have been previously repainted. This means that the vehicle Quantrell sold me was apparently not new as conveyed and that they sold me a SUV that has been previously repainted before ... Read More DealerRater - Jan 9, 2020
This dealership literally saved our Volvo experience. We had a horrible experience in Louisville and after 20 years of driving a Volvo, we were ready to switch cars because of it. Bob P. was kind, respectful, and listened exceptionally well to us and to what our needs/concerns were. His work rescued Volvo for us and we couldn’t be happier with our new car. We’ll be back for service and highly recommend this dealership.
Quantrell Collision:The serious problems with the car when released to us were satisfactorily resolved.the next business day. Advice: never release a repaired vehicle to the customer with error messages on the display. The employee follow up was extremely professional and caring.
I’m David Freibert, Jr. My father bought at least 3 Cadillacs from Quantrell and was a big fan. In the last 5 years, however, I have grown increasingly concerned that a long-time, proud local institution has lost its commitment to customer service and, now, integrity. Mom now drives the last Caddy Dad bought. A 2006 DTS/Deville. It’s been a pretty good car. Handsome, comfortable, full of memories and lots of bells and whistles for that age. But also with some of the inherent problems of that engine. Took it to Quantrell 2 days ago to look into a couple of noises ... Read More DealerRater - Oct 12, 2018
BEWARE!! We purchased a vehicle for our son here. Three days later, the clutch went out. Min. $2000 worth of work is needed to get it back running. I called and spoke with the Sales Manager and the General Manager, both of whom advised they have no obligation to us. No moral compass here. They are the proverbial shady, used car dealer!! Go to CARMAX. In one phone call, they advised all of their cars come with a 5 day money-back guarantee...no questions asked. Also, if anything goes out within 30 days, you simply return it and they will fix it. THIS ... Read More DealerRater - Dec 7, 2017
Beware!.... I purchased a vehicle online through them and while it looked good in the pictures it's in need of 2000 worth of work just to be safe....Warm air conditioning..Exhaust held together with rubber hose clamps.rusty shocks and brakes and didn't even get a drivers side floor mat...Imsuggest you find a different dealer because these guys are shady.
Great staff, first class treatment. Very accommodating. Convenient location. Friendly, prompt and clean! Fast service. Good communications. Best Cadillac dealer ever! Their people make the difference!
I dealt with this dealership for parts for my daughter's Saab and for the purchase of a new-used Saab
Convertible which I am still driving (purchased in 2012). I cannot say enough GOOD THINGS about how I was treated, and how fair the price and third-party warranty that was honored worked out, and the paper title work, etc. They were more than fair with the trade in on my Volvo convertible. I drove all the way from Minnesota for the car deal, and one other time I/we dealt with another dealer out of Louisville, KY to buy another Saab ... Read More DealerRater - Aug 3, 2016
My husband and I had one of the best car-buying experiences we've ever had buying our SRX. Ken Dawkins assisted us and he was wonderful to work with. He is very knowledgeable and extremely courteous. Everyone we dealt with during our purchase was very thorough and pleasant. While we have not yet dealt with the service department, we are sure they will be as easy to work with. We will definitely recommend Quantrell Cadillac and Mr. Dawkins to others.
Writing another review they never returned my emails after I told them who I was they just don't care wished I'd never bought the car from them I don't recommend this dealership at all there just about the business when they get your money there done with ya. If I could zero stars I would
Our dealing with Quantrell and in particular Ken Dawkins was outstanding. Ken went above and beyond when it came to knowing what the customers needs were and meeting those needs with professionalism. We purchased a Cadillac SRX and felt no pressure to be in a hurry making the decision until we were sure that it was what we wanted. I would recommend Quantrell to anyone looking for a wonderful car buying experience. Ask for Ken.
excellent experience, low pressure, excellent vehicle knowledge from our sales guy, Ken, and all the staff was very professional and made the process streamlined. Process was very streamlined and to the point, not a lot of back and forth negotiating.
They are all great people and very friendly ken Dawkins was our salesman great guy very helpful explaining everything to us best place ever to buy a new car would recommend
Ken Dawkins was our sales consultant. Very professional not high pressure and knowledgable. He explained everything we asked about. Helped with onstar and paring phones. Helped us learn about all new functions.
We drove 400 miles to purchase our 2014 CTS. The sales person went out of his way to accomidate our schedule and a record snow fall. It was the right car at the right price. Great dealership, good, honest people. Quantrell will be on my list next time I'm in the market.
Recently purchased 2015 SRX from Quantrell. The staff was extremely helpful an knowledgeable. They did not have the model that we wanted but they quickly located one at another dealer and arranged for the transfer. Everything was handled quickly and the car was delivered as promised. We are extremely pleased with both the SRX And our experience at Quantrell. I would buy from them again and highly recommend them to others.
Our sales consultant was Ken Dawkins. We had many questions and he took time to explain fully the answers. He was by far the most patient and thorough sale consultant ... Read More DealerRater - Mar 7, 2015
Very happy with services performed. Professionally treated in all respects. Would recommend to everyone and will return if needed. All service was performed in an outstanding manner.
Unbelievable. Absolutely perfect, understanding and willing to take the extra steps in my purchase of my new xts. Very helpful and an excellent all around experience
Everyone I dealt with were very friendly, efficient and eager to help. My entire experience was very quick and enjoyable. Ken Dawkins was wonderful and I would recommend him as a sales consultant to anyone.
We have purchased our 2nd Escalade from Quantrell Cadillac. Ken, our salesman, is wonderful!! We have enjoyed both buying experiences and will be a return customer!!
My car was treated with excellent care. The interior was clean when I received it. The staff was also very kind when they greeted me.
Your dealership has the very best salesman, Jim Sparks and an awesome service department. I have purchased a lot of vehicles over the years and by far the last 3 I have purchased from Quantrell, I have the best experience in purchasing and service, Keep up the awesome job!
I dropped my SRX off to get an oil change early yesterday morning and needed to get batteries replaced in my key remotes and have my rain sensor checked as my intermittent setting on my wipers aren't working. Earl Thompson checked my vehicle battery to make sure that wasn't the issue I was having with my remote batteries. Everyone was extremely kind and helpful which I truly appreciate.
I have dealt with Quantrell dealership for several yrs now and have not had a bad incident. The are nice, prompt and frankly AWESOME!!! I let everyone know that this is the dealership and service area that you will want to use. Once again I will certainly be back for service and if purchasing a new vehicle, this is my place to shop.
In June while I was getting my 2008 CTS serviced, Mr. Dawkins offered to order a 2014 car for me if I knew what I wanted. Since I did, he prepared the paperwork. The new 2014s arrived in October while I was vacationing out of the country. The car was held for me until I returned. When I went to purchase the car, the time it took to negotiate was longer than expected. As it turned out, I leased the new car rather than purchasing. Since I have never leased before, this will be a new experience. Insurance to cover that not ... Read More DealerRater - Oct 29, 2013
I went to Quantrell to buy my wife another Cadillac. Her first one was now 8 years old and she has been wanting the SRX Crossover. When I arrived I was greeted by Larry Dowdy. He was a delight to work with, he was not pushy which is what I like in a true salesman.
While working with Larry on a car for my wife it occurred to me that I liked the SRX and asked Larry to look at my Nissan SUV I was driving and let me know what they could offer me as a trade in. They were ... Read More DealerRater - Oct 22, 2013
Ken Dawkins was our salesperson. He was very professional and not high pressure which are attributes we liked. He took time to explain different aspects of the car. Answered all our questions and took time to show us how certain things worked that we were not familiar with. Helped us set up Bluetooth and On Star and didn't try to rush us through it. Would use Ken again when we are in the market for another car.
We bought a new Cadillac SRX at this dealership, just yesterday, and it was probably the best car-buying experience we've ever had. And trust me, we have purchased many, MANY cars. These folks really know their products and they appear to be honest, straight shooters. We dealt with the receptionist(s), owner, and all levels in between, and they are ALL professional and everything you could expect or wish for. We are just passing through, and don't even live in Kentucky, but I won't be surprised if we roll back thru here in a couple of years ... Read More DealerRater - Jul 26, 2013
This was not the 1st time we dealt with Quantrell Cadillac, and we would not go anywhere else! They are the BEST!!!! You couldn't ask for any finer, and more professional people to deal with. You are treated with such respect, and like I said, we won't go anywhere else. They go above and beyond to help, and it is the same with their service dept. We just can't say enough about these people...We will continue to take our business there...
I found Ken Dawkins to be very professional and helpful (but not pushy) throughout the entire process of buying a car. My husband and I took some time to discuss our options and Ken gave us that time...he did not continually contact us for an answer. He spent a lot of time orienting us to all the features of the car and explained everything very well. Quantrell as a whole was very easy to deal with. I would recommend them to anyone considering the purchase of a Cadillac. Thanks Quantrell! We love the car.
we were very satisfied with our overall experience. The salesman went the extra mile to show my husband and me all of the differences in the particular miodels and gave us plenty of time to make up our own mind.HE WAS EXTREMELY KNOWLEDGEABLE and if he did not know an answer he found out for us.We had looked at this car about 3 weeks ago and had decided not to buy it but he called us a few days ago and had someting new for us to see so we went back in and we bought a more expensive ... Read More DealerRater - Apr 29, 2013
I had a great experience dealing with ken Dawkins . I did not feel pressure and he went above beyond on answering questions and giving us a walk through with car. I Highly recomend !
This is a great dealership - the sales team is very knowledgable. They quickly figure out what's important to you in a car and don't try to oversell you. The deals they offer are very fair and you won't feel taken advantage of or like they think you're stupid.
I went with my father to assist him in purchasing a new Cadillac. We worked with Ken Dawkins and found him to be very informative and friendly. He took the time to really educated my father about the cutting edge technology found on the car and was extremely patient with us during the entire process. I would highly recommend Ken to anyone.
Treated very nice and professionally. Ken was very knowledgable about Cadillac. Enjoyed the experience We were offered a test drive immediately and that was the one we bought and like.
I was not offered the service record on the car I purchased. After 75 miles I had to return the car for service. I found out later the car had major problems, some of which they had repaired and did not tell me about. I was lied to and treated very unprofessionally by the manager and President of Quantrell. They had the car for several weeks, waitiing for parts, while I was getting the run around. Finally they called to say the car was ready, the repair cost $700.00, and I hope that it is fixed. All of my family and friends ... Read More DealerRater - Jan 16, 2013
Ken Dawson is a professional, He answered all our questions and worked with us as though we were the only ones buying a vehicle in Kentucky. I would recommend Ken for other people looking to buy a vehicle and we will be back to deal with this dealership for future vehicle purchase.
We have a 2010 Saturn Outlook. (GMC Acadia, Chevy Traverse, Buick Enclave). The tires are Goodyear Fortera HL. These are some of the worst tires we have ever owned, despite the fact that they are the most expensive. We had asked the dealer, Quantrell in Lexington KY, to check out vibration of the vehicle and steering wheel while on the highway. This was during the bumper to bumper warranty of 36,000 miles. At the time, they found no problem with the vehicle or tires, and did not document our complaint. After, the warranty expired; we took the vehicle to a tire shop ... Read More DealerRater - Aug 8, 2012
I have bought vehicles here for 10 years and will continue to do so. The service department does an excellent job working on Cadillac and Pontiac vehicles. Ken is a wonderful salesman is not pushy and is very easy to talk to and work with. He worked hard to try to make certain I was where I needed to be with price and financing. Earl is in the service department and has not failed to fix whatever we need repaired. I wasted $2000 dollars here in Morehead trying to get my G6 fixed, he fixed it and the cost was less than ... Read More DealerRater - Jun 10, 2012
The reason I gave such a great rating is because the service was great & most informative. I would recommended the saleman Ken Dawkins to anyone and the agency also.
Quantrell is known as a high-end dealership. Because of this I put a little too much trust in them when I purchased my car from them last year. I found out after the purchase that the car needed $3000 in repairs. And regrettably, I decided to get these repairs at Quantrell. I was promised my car would be ready in one week. When that week was up with no call from them I called the service department and was told that the mechanic working on my car had been pulled off that onto another project. Basically, I felt like they were ... Read More DealerRater - May 1, 2012
This was my first experience with buying a brand new vehicle and it was amazing! This dealership couldn't do enough for me. They went above and beyond to make me feel comfortable and made my experience wonderful. I would highly recommend this dealership to anyone wanting a new or used vehicle.
Outstanding salesman, Bob Peck. Bob & sales manager Mark were able to locate the exact car I wanted & bring it to Lexington. This is my ninth Volvo and this is the best car dealership I have ever worked with. Their service department is also the reason I continue to shop here.
My husband and I bought a 2011 Saab 9-4X from Quantrell on the Dec. 17th, two days before Saab declared bankruptcy. We knew that Saab was going to be sold on that Saturday and Bob and Kevin assured us that GM had put money in escrow to cover the warranties on all Saabs. So, we felt comfortable buying the car. But, on Tuesday, it was announced that GM was only covering 2009 and previous models and a limited number of 2010 models. All the news was that 2011 Saab owners were out of luck on warranties. We immediately called Kevin to discuss what, ... Read More DealerRater - Dec 23, 2011
After searching the web for various vehicles, and after visiting various dealerships, we decided on purchasing a Cadillac. This was our first Cadillac purchase. Jim Cochran was our salesperson and he was very patient, nice and friendly. He went over and beyond to help us achieve our goal. We will be returning customers. Thanks so much for the experience.
I've always been pleased with the service at Quantrell Volvo but my visit this week was exceptional. I took in my S60 for service as the check engine light was on; I learned the catalytic converter needed to be replaced. The estimate I received was around $1800 and I made a plan to bring back the car when the part arrived. I dropped off the car and received a loaner (which I'd never done before and very much appreciated) and then around an hour later received a "good news/bad news" call. That never sounds good but ... Read More DealerRater - Apr 2, 2009
It has been by far the best dealership experience I have ever had, bar none !!! I have been a customer since 2004 and they always respond with respect and courtesy aand allows me to look forward rather than with dread to take my vehicle in for service.